Refund policy
Welcome to AquaCap.site. We appreciate your trust in our products and are committed to providing premium swim caps and swimming accessories along with outstanding customer service. Our Return & Refund Policy has been designed to ensure a fair, transparent, and hassle-free shopping experience for every customer.
By placing an order on AquaCap.site, you agree to the terms outlined in this policy.
1. Our Satisfaction Guarantee
Your satisfaction is our highest priority.
If you are not completely satisfied with your purchase, you may request a return or refund within 30 calendar days of receiving your order.
We proudly offer:
- Free worldwide returns
- Free return shipping
- Full refunds for eligible products
- Replacement products when appropriate
- Friendly customer support throughout the return process
We strive to make every return simple and stress-free.
2. Return Eligibility
To qualify for a return, the following conditions should be met:
- The return request is submitted within 30 days after delivery.
- The product is in good condition.
- The item has not been intentionally damaged.
- All original accessories are included whenever applicable.
- The item is returned in suitable protective packaging.
Products that have been lightly inspected or tried on are generally still eligible for return, provided they remain in resalable condition.
3. Items Eligible for Refund
Most products sold by AquaCap.site qualify for refunds, including:
- Silicone swim caps
- Long hair swim caps
- Kids swim caps
- Cartoon swim caps
- Adult swim caps
- Competition swim caps
- Swimming accessories
- Replacement swimming equipment
Unless otherwise specified on the product page, all regular merchandise is covered under this policy.
4. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been heavily used or damaged after delivery.
Examples include:
- Products intentionally damaged by the customer
- Items modified after delivery
- Products missing major components
- Items returned beyond the 30-day return window
- Products showing excessive wear inconsistent with normal inspection
If a product arrives defective or damaged, these exclusions do not apply.
5. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve your issue quickly, please include:
- Order number
- Description of the issue
- Photos of the product
- Photos of the packaging if available
After reviewing the information, we may offer:
- Full refund
- Free replacement
- Partial refund when appropriate
Our goal is to resolve these situations promptly and fairly.
6. Incorrect Orders
If you receive the wrong product, we sincerely apologize.
Please contact our customer support within 30 days of delivery.
Once verified, we will arrange one of the following at no additional cost:
- Replacement shipment
- Full refund
- Exchange
- Return label if necessary
7. Return Process
Returning an item is simple.
Step 1
Contact our customer support.
Provide:
- Your name
- Order number
- Email address
- Reason for return
Step 2
Our support team will review your request and provide return instructions.
Step 3
Prepare your item for shipment using secure packaging.
Step 4
Ship the return following the instructions provided.
Step 5
After the returned item is received and inspected, your refund will be processed.
8. Return Shipping Costs
We proudly offer free return shipping for eligible returns.
Customers will not be charged return shipping fees for approved returns that comply with this policy.
9. Refund Method
Approved refunds are issued using the original payment method whenever possible.
Depending on your payment provider, refunds may appear within:
- Credit Cards: 5–10 business days
- Debit Cards: 5–10 business days
- PayPal: 2–5 business days
- Other payment methods: varies by provider
Processing times may vary depending on financial institutions.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
- Allow additional processing time.
If your refund still has not appeared after a reasonable period, please contact our support team.
11. Exchanges
We gladly replace products when:
- The wrong item was shipped.
- The product is defective.
- The product arrived damaged.
- A manufacturing issue is confirmed.
Replacement requests are handled as quickly as possible, subject to product availability.
12. Order Cancellation
Orders may be canceled before shipment.
If your order has not yet entered the shipping process, a full refund will be issued.
Once an order has shipped, it must follow the standard return procedure.
13. Refused Deliveries
Orders refused without prior communication may be subject to delays in refund processing until the package has been returned to us.
14. Promotional Items
Products purchased during promotions, seasonal sales, or discount events remain eligible for return unless specifically marked as Final Sale.
15. Gift Purchases
Items purchased as gifts may also qualify for returns under this policy.
Refunds are generally issued to the original payment method used during purchase.
16. International Returns
AquaCap.site proudly serves customers worldwide.
Eligible international orders receive the same 30-day return policy and free return shipping whenever applicable.
17. Fraud Prevention
To protect our customers and business, we reserve the right to deny fraudulent, abusive, or excessive return requests.
18. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time.
Any updates will become effective immediately upon publication on AquaCap.site.
19. Contact Us
If you have any questions regarding returns or refunds, please contact us.
AquaCap.site
Business Address
715 Rubel Avenue
Louisville, KY
United States
Phone
502-533-4922
Our customer support team is always happy to assist you and ensure your shopping experience is smooth, fair, and enjoyable.